Overview
In today’s customer-driven environment, front-line employees serve as the face of the organization. This course is designed to equip Customer Service Associates and Receptionists with the essential professional skills needed to deliver outstanding customer experiences, manage challenging situations, and thrive in dynamic service environments. Through practical exercises, real-life scenarios, and interactive workshops, participants will develop confidence, professionalism, and adaptability to perform effectively in any customer-facing role.
Learning Objectives
By the end of this course, participants will be able to:
- Demonstrate customer service excellence and create lasting positive impressions
- Apply effective conflict resolution techniques to manage difficult customers
- Organize tasks, manage time, and maintain productivity under pressure
- Use emotional intelligence to communicate effectively and build strong relationships
- Embrace change with confidence and cultivate a growth mindset in daily work
Course Benefits
Participants receive comprehensive notes, handouts, and recommended resources for further study and skill reinforcement.
Who Should take this course?
- Customer Service Associates
- Receptionists and front-desk personnel
- Administrative staff who regularly interact with clients or visitors
- Individuals seeking to enhance their professionalism and service skills
