What We Do
Three months intensive lectures at ITTI has really improved my abilities of serving customers. I’ve gained skills and knowledge about customer service, baggage, ramp activities and a host of others. My weakness was the scenarios questions but I was asked to stay for two more weeks before leaving for my internship, i gained deep understanding about the work and assignments. Now I can boldly boast of good customer service towards passengers due to what I’ve learnt in this noble and prestigious Institution.
ITTI for me is an eye opener in the Aviation industry. Especially with the customer service program (Boot Camp). This made me have keen interest in customer service, most importantly in the area of customer handling in order to maintain and satisfy them at all times. The knowledge i acquired cut across all businesses, not only within the Aviation industry.
I will begin by saying that being a student of ITTI has taught me a lot from grooming to customer service and most especially how to approach people with diverse cultures and traditions. ITTI is a place to be because at the Airport, I see students from other schools coming in for their attachment and their grooming is zero (nothing to write home about). ITTI makes sure that the student understands at their fingertips what the lecturer is teaching.If you want to excel and succeed in the Aviation industry, ITTI is the pace to be. Attend ITTI and I promise you will never regret it.
ITTI is a great institution which everyone needs to be in. They train people to become professionals. They make sure you come with your best to achieve your set out goals. They are the best institution i can recommend for everyone interested in the Aviation industry.My experience at the Airport has been awesome, it has been nice working there.
From ITTI I have become more conscious of time and punctual too. My lecturers were able to impact knowledge because some were very passionate about their work as well creating a friendly atmosphere for learning. At ITTI, I gained a lot of experience especially because class competition was high due to the weekly Friday tests in addition to the city codes. The GATA and Airport trip gave me a lot of exposure and great experience. The Airport internship is a nice experience.