Overview
Interpersonal and communication skills are essential for success in both professional and personal life. This program is designed for individuals, team leaders, and managers who want to enhance their ability to communicate effectively, collaborate with others, and minimize conflict in the workplace. The course helps participants identify and adapt their communication styles, improve listening and comprehension, and express themselves clearly and assertively. Through practical exercises and interactive sessions, delegates learn to build better relationships, handle difficult conversations, and maintain harmony in diverse situations.
Learning Objectives
By the end of this course, participants will be able to:
- Apply different communication styles based on the situation
- Express ideas assertively, confidently, and precisely
- Ask effective questions to gather meaningful information
- Recognize how others perceive them and adapt accordingly
- Avoid misunderstandings and overcome communication barriers
- Use empathy to build trust and communicate effectively
- Deliver difficult messages while maintaining positive relationships
- Interpret body language and non-verbal cues during communication
Course Benefits
Participants receive detailed notes and handouts. Additional reference books and online resources are suggested for those who wish to explore the subject further.
Who Should take this course?
This course is recommended for:
- Professionals seeking to improve their communication and interpersonal effectiveness
- Team leaders and supervisors who manage people or work in cross-functional teams
- Managers aiming to foster better collaboration and resolve conflicts within their teams
- Individuals who wish to build confidence in expressing themselves in various situations
